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FAQ

WHICH COUNTRIES DO YOU SHIP TO?
We ship Internationally to 240 different countries.

WHEN WILL YOU SHIP MY ITEMS?
Most orders leave the warehouse within 2 to 5 days of payment. We will notify you by email when your items have been shipped.

WHEN WILL I RECEIVE MY ITEM(S)?
Items should be received within 2 to 5 weeks of the shipment date. The average shipment time is 3 weeks. Shipping outside United States can take a bit longer.

WHERE ARE MY ITEMS COMING FROM?
Although our headquarters is located in Canada, our fulfillment centers are located in countries including Australia, Germany, United Kingdom, China and India.

WILL MY ITEMS BE SENT IN ONE PACKAGE?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages. Please keep this in mind when receiving deliveries.

WILL MY ITEMS LOOK EXACTLY LIKE THE PICTURES?
All natural gemstones are unique in appearance and vary slightly in color, pattern, and can have tiny cracks and inclusions. Our natural gemstone jewelry is no different, and each piece varies slightly from the others. Please be aware of this when purchasing natural gemstones.
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